Troubleshooting
Fixes for common NemoRouter dashboard and onboarding issues — account setup errors, sign-in problems, and stuck pages.
Last updated
Hitting a snag in the dashboard or during signup? Most issues resolve in a step or two. Find your symptom below — and if anything here doesn't fix it, email support@nemorouter.ai and we'll sort it out for you.
"We could not finish setting up your account automatically" — what do I do?
You'll see this on the onboarding screen (Step 1 — Set Up Team) when the automatic account-setup step doesn't finish. This is a temporary server-side hiccup, not a problem with your browser — and your signup details are saved.
Do this, in order:
- Click "Try again" on the page. This re-runs the setup and resolves the large majority of cases.
- If it still fails after a couple of tries, click "Email support" (or email support@nemorouter.ai). We finish the setup manually — your account and details are safe, nothing is lost.
You do not need to clear cookies, sign out, or open a private/incognito window for this one — it's a backend setup step, so those won't help. Your progress is saved either way.
A dashboard page is blank or stuck loading — how do I fix it?
This is usually a client-side or session glitch:
- Refresh the page.
- If it's still stuck, sign out and sign back in at nemorouter.ai/login.
- If it persists, a hard refresh (or a private/incognito window) rules out a stale cached page. Still stuck? Email support@nemorouter.ai with the page URL and roughly when it happened.
I can't sign in or I'm stuck in a login loop
- On the login screen, choose "Use a password instead" if a magic link isn't arriving.
- Check your spam / Promotions folder for the sign-in email.
- Reset your password from nemorouter.ai/login → "Forgot password".
- Still blocked? Email support@nemorouter.ai.
Where do things live in the dashboard?
| Area | What it's for |
|---|---|
| Keys | Create and manage your sk-nemo- virtual keys. The full key is shown once at creation — copy it then. See API Key Management. |
| Onboarding | The first-run flow: Set Up Team → Create Key → Invite Team. |
| Playground | Test any model in your browser. See Playground. |
| Billing / Credits | Buy credits and view invoices — requests draw down credits. See Budget Controls. |
| Teams / People | Invite members and manage roles. See Team Management. |
Still stuck?
Reach us at support@nemorouter.ai — include the page URL and what you were doing, and we'll get you unblocked. For account and organization basics, start with Organization Setup.
FAQ
What does "We could not finish setting up your account automatically" mean — did I lose my signup details?
No, nothing is lost. This message appears on the first onboarding screen (Step 1 — Set Up Team) when the automatic setup step doesn't finish; it's a temporary server-side hiccup, not a problem with your browser, and your signup details are saved either way.
How do I get past that account-setup error?
Click "Try again" on the page first — that re-runs setup and resolves the large majority of cases. If it still fails after a couple of tries, click "Email support" (or email support@nemorouter.ai) and we finish the setup manually; your account and details stay safe.
Do I need to clear cookies, sign out, or use incognito to fix the setup error?
No. Because it's a backend setup step, clearing cookies, signing out, or opening a private window won't help — your progress is saved regardless, so just retry or contact support.
A dashboard page is blank or stuck loading — how do I fix it?
Start by refreshing the page; if it's still stuck, sign out and back in at nemorouter.ai/login. If it persists, a hard refresh or a private/incognito window rules out a stale cached page — and if it's still stuck, email support@nemorouter.ai with the page URL and roughly when it happened.
I can't sign in or I'm stuck in a login loop — what should I try?
On the login screen choose "Use a password instead" if a magic link isn't arriving, and check your spam or Promotions folder for the sign-in email. If you're still blocked, reset your password from nemorouter.ai/login → "Forgot password", or email support@nemorouter.ai.
My sign-in email or magic link never arrived — where do I look?
Check your spam and Promotions folders first, since sign-in emails sometimes land there. If it's still missing, use "Use a password instead" on the login screen or reset your password rather than waiting on the email.
Where do I create and find my API keys?
Your sk-nemo- virtual keys live in the Keys area of the dashboard. The full key is shown only once at creation, so copy it then — see API Key Management for the details.
Do these troubleshooting steps cost me any credits or affect my billing?
No. Refreshing, signing back in, and resetting your password are account actions that don't consume credits — only actual model requests draw down your credit balance, which you top up and track under Billing / Credits (see Budget Controls).
Where do I go to test a model, buy credits, or invite teammates?
Use the Playground to test any model in your browser (Playground), Billing / Credits to buy credits and view invoices (Budget Controls), and Teams / People to invite members and manage roles (Team Management).
Nothing here fixed my problem — how do I reach support, and what should I include?
Email support@nemorouter.ai and we'll get you unblocked. Include the page URL and a short note on what you were doing when it happened so we can pinpoint the issue quickly.
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