Billing & Credits
Buy credits, choose a plan, set auto top-up, and manage invoices and payment methods
Last updated
NemoRouter is credit-based: you buy credits, and every request settles against your balance. The Billing page (/billing) is where you top up, pick a plan, and manage payment.
Credit balance
The balance card shows your available credits (your balance minus any in-flight reservations), alongside lifetime purchased, credits used (including fees), and currently reserved amounts. A progress bar shows how much of your purchased credits you've consumed.
Buying credits
Top up from a quick-select menu — $5, $10, $25, $50, $100, $500, $1,000, $2,500, $5,000 — or enter a custom amount (from $5 up to $25,000 per transaction). Buying redirects you to Stripe Checkout.
The platform fee is added on top at checkout — you receive 100% of the credits you buy. A $100 purchase credits your account with the full $100; the fee is charged separately.
Plans
| Plan | Price | Platform fee | Notes |
|---|---|---|---|
| Pay as you go | $0 — pay only for what you use | Flat 4%, no minimum fee | Load $5, get a $10 first-purchase bonus ($15); $5 minimum top-up |
| Pro | $50/mo or $500/yr | 0% | Higher guaranteed throughput; two months free on annual |
| Enterprise | Custom | 0% | Contact sales for SLAs + support |
Every feature is available on every plan — plans change only the platform fee and guaranteed RPM/TPM/TPS, never the feature set. Each plan card shows its price, platform fee, and guaranteed throughput. Upgrading shows a side-by-side comparison and a confirmation dialog before redirecting to Stripe.
Auto top-up
Enable auto top-up so you never run dry: set a threshold (e.g. top up when the balance drops below $10) and a top-up amount. The amount must be at least the threshold. Auto top-up requires a saved payment method and owner/admin permission.
Payment methods & the Stripe portal
Manage Subscription and Manage Payment Methods open the Stripe Customer Portal in a new tab, where you can add or remove cards and manage your subscription. Card details are handled entirely by Stripe (PCI-compliant) — NemoRouter never stores them.
If a payment fails, a banner appears with an Update Payment action.
Invoices
The invoice table lists every invoice — number, date, amount, and status (Paid, Open, Void, Draft, Failed). Download the PDF or open the hosted invoice, and use Load more to page through history.
Out of credits?
When your balance is exhausted, LLM requests return HTTP 402. Top up (or rely on auto top-up) to resume. See Budget Controls for how budgets and rate limits interact with credits.
Who can change billing
The Billing page is available to organization owners and admins. Only owners (and proxy-admins) can buy credits, upgrade or change plans, and manage payment methods; owners and admins can additionally view invoices, forecasts, and the credit ledger, and change auto top-up. Members and viewers don't see Billing in their sidebar — their cost and usage visibility lives in Reports → Advanced, scoped to their own activity.
Next steps
- Budget Controls — Cap spend with org, team, and key budgets
- Analytics & Reports — Track where credits go
- Creating an Account — Your first credits at signup
FAQ
How do credits work, and what does "available credits" mean?
NemoRouter is credit-based: you buy credits and every request settles against your balance. Your available credits are your balance minus any in-flight reservations, so the number reflects what you can actually spend right now, not counting requests already reserved but not yet settled.
Who on my team can buy credits or change billing settings?
Only owners can buy credits, upgrade or change plans, and manage payment methods; owners and admins can additionally view invoices and the credit ledger and change auto top-up. Members and viewers don't have Billing in their sidebar — for cost monitoring they use the own-scoped reports under Reports → Advanced.
Does the platform fee come out of the credits I buy?
No. The platform fee is added on top at checkout, so you receive 100% of the credits you purchase — a $100 purchase credits your account with the full $100, and the fee is charged separately.
Which plan should I pick, and does a higher tier unlock more features?
Plans differ only in platform fee (a flat 4% with no minimum fee on Pay as you go, 0% on Pro) and guaranteed RPM/TPM/TPS — they do not gate features. Pay as you go has a $5 minimum top-up, Pro is $50/mo or $500/yr (0% fee), and Enterprise is custom; upgrading shows a side-by-side comparison and a confirmation dialog before redirecting to Stripe.
What is the minimum and maximum I can buy in one transaction?
You can top up from the quick-select menu ($5 up to $5,000) or enter a custom amount from $5 up to $25,000 per transaction. Buying redirects you to Stripe Checkout.
How does auto top-up work?
Enable auto top-up to avoid running dry: set a threshold (e.g. top up when your balance drops below $10) and a top-up amount, where the amount must be at least the threshold. It requires a saved payment method and owner/admin permission.
What happens when I run out of credits?
When your balance is exhausted, LLM requests return HTTP 402. Top up manually or rely on auto top-up to resume — see Budget Controls for how budgets and rate limits interact with credits.
How do budgets and rate limits relate to my credit balance?
Your credit balance is the overall pool that requests settle against, while budgets and rate limits are separate controls that cap spend and throughput at the org, team, and key level. See Budget Controls for how they combine with your balance.
Can I download invoices and receipts?
Yes. The invoice table lists every invoice — number, date, amount, and status (Paid, Open, Void, Draft, or Failed) — and you can download the PDF, open the hosted invoice, and use Load more to page through your history.
Where are my card details stored, and what if a payment fails?
Card details are handled entirely by Stripe (PCI-compliant) — NemoRouter never stores them, and you add or remove cards through the Stripe Customer Portal via Manage Payment Methods. If a payment fails, a banner appears with an Update Payment action.